Safety Guide
Mimfinder is a community built around trust and your safety is our #1 concern. A lot of work happens behind the scenes to keep the community safe but we also offer key tools so that you can also use the marketplace safely, whether using the platform or providing services.
A. Using Safely
Choosing a Service Provider
You will find lots of information available about the provider to help you choose wisely including:
Feedback reviews, a key tool to see the track record of the provider from other projects completed on Mimfinder.
Endorsements, testimonials from clients, colleagues and peers from outside Mimfinder
Social connections, verified links to the individual’s Facebook or LinkedIn account can provide an extra layer of trust.
Portfolio, examples of the provider’s work.
Find out more about choosing a provider
Keep communications in the WorkStream
The WorkStream is a tool to keep track of all communications connected with a particular project. A WorkStream is created when you first start communicating with a particular provider. If there is any confusion it is also an important record to refer back to, and in the unlikely event that you need Mimfinder support to resolve a Dispute with a providerr, the WorkStream is used as the sole indisputable evidence to determine a fair outcome.
Depositing funds in Wallet
To protect user and providers alike, we provide a wallet system where a user can deposit funds at the start of a project so that the providers has the confidence to start work but also so that the user does not have to risk paying any money upfront. Funds are released to the provider as payment by the user when they are happy that the project has been completed.
Find out more about Wallet
Payment for Project Done
When work has been completed your provider will raise an invoice to you through the WorkStream. Once you have checked the work delivered and you are happy that it has been completed (if it is a fixed price project or offer) you can confirm payment which includes releasing funds in the wallet.
Find out more about paying invoices.
Always pay through Mimfinder
Paying outside of Mimfinder leaves you unprotected. Mimfinder cannot provide any assistance for projects where any payment has been completed outside of Mimfinder against our terms and conditions.
B. Providing Safely
Dream project or too good to be true?
Is the pay amazing and you have to do very little in return? As attractive as it may seem to be wary of such dream projects, particularly if you haven’t worked with the user before. If you have any doubts then as hard as it can be, it’s often safer to steer clear. Also be cautious of any user requesting free samples of work or suggesting free trials with promises of larger work; if the samples in your portfolio aren’t sufficient then make sure to always send samples via the WorkStream with suitable watermarks or in low resolution (if applicable).
Ensure sufficient funds in wallet before work begins
To protect users and providers alike, we provide wallet system where a user can deposit funds at the start of a project so that the provider has the confidence to start work but also so that the user does not have to risk paying any money upfront. Providers are encouraged to always ensure that there are funds in wallet before starting any work, or at least before handing over deliverables, and to think carefully about the wallet deposit amounts you request in your Proposals, particularly for new users. Find out more about wallet deposits in your account.
Keep communications in the WorkStream
The WorkStream is a tool to keep track of all communications connected with a particular project including any key agreements such as deliverables and timescales. If there is any confusion it is also an important record to refer back to, and in the unlikely event that you need Mimfinder support to resolve a dispute, the WorkStream is used as the sole indisputable evidence to determine a fair outcome.
Always get paid through Mimfinder
When you have completed work arrange for payment by the user (including releasing funds held in wallet) by raising an invoice in the WorkStream. Paying outside of Mimfinder leaves you unprotected. Mimfinder cannot provide any assistance for projects where any payment has been completed outside of Mimfinder, against our terms and conditions.
Avoid exchanging personal details
Avoid exchanging personal contact details as much as possible, particularly before a Proposal has been accepted or an Offer has been purchased and funds paid into the wallet account. Never share your bank details, forms of identity nor address details with anyone you “meet” online whether on Mimfinder or elsewhere. Remember you can communicate fully in the WorkStream including exchanging files and even share samples of your work via your Portfolio, and all payment must be conducted safely through Mimfinder without the need to exchange personal information such as bank details.
C. Report abuse / Get Help
Our Customer Support professionals are on hand to provide you with advice if you are unsure about anything and also to take fast action on any rogue individuals threatening the safety of the platform. Alternatively, you can quickly report problems to us by using the “Support email” you will find on every footer of our pages.